This step-by-step guide is meant for forwarders looking to equip their truckers with the CONROO Gate Pass. You can follow the steps below to seamlessly purchase and distribute Gate Pass licenses.
Instead of manually distributing license codes to drivers, companies can now claim, manage, and assign licenses directly through the License Management Portal in the CONROO Web App.
1. Create or Log In to Your Company Account
To manage licenses, your company first needs a company account in the CONROO Web App.
You can register here:
After logging in, the relevant company tools can be accessed through the truck icon in the left sidebar. This includes User Management and License Management.
2. Purchase or Claim Licenses
Licenses can be purchased through the CONROO Gate Pass Shop. After the purchase is completed, the license information is sent to the email address used during the transaction.
If your licenses are not yet visible in the License Management Portal, they need to be claimed first. This can usually be done using either:
the license code, or
the subscription ID.
Once the licenses have been added to the portal, your company can manage them centrally.
Alternatively, licenses can also be purchased directly in the CONROO Web App. In this case, they will appear in the license overview immediately after purchase.
3. Ask Drivers to Download the CONROO App
Drivers need to download the CONROO mobile app and create their own personal account.
iOS App Store:
https://apps.apple.com/dk/app/conroo/id1568360245
Android Google Play Store:
https://play.google.com/store/apps/details?id=com.conroo.conroo&pli=1
We recommend that drivers create the account on the mobile device they will actually use for terminal access.
4. Driver Selects the Company in the App
Before a company can assign a license to a driver, the driver must connect their account to the company.
To do this, the driver needs to select the company as their main company in the CONROO app.
Important:
The company should be selected from the dropdown list in the app. The driver should not type the company name manually.
The company will only appear in the dropdown list if a corresponding company account exists in the CONROO Web App.
5. Approve the Driver in User Management
After the driver selects the company in the app, a primary connection request should appear in the User Management section of the CONROO Web App.
The company must approve this connection before a license can be assigned.
A primary company connection is required for license assignment.
6. Assign a License to the Driver
Once the driver has been approved in User Management, the company can assign an available license through the License Management Portal.
After the license has been assigned, the driver can continue with the required steps in the CONROO app.
Important Notes
A license can only be assigned to a driver who has a valid primary connection to the company.
If a driver changes their main company in the app, a company-owned license may be revoked automatically, because company-owned licenses can only be used within the company that purchased or manages them.
Individually purchased licenses cannot be claimed or managed by a company unless they were purchased using an email domain that belongs to the company account.
If a driver creates a new account with a different email address or phone number, the license does not automatically move to the new account. In that case, a license transfer or reassignment may be required.
Summary of the Current Process
Company creates or logs into the CONROO Web App.
Company purchases or claims Gate Pass licenses.
Driver downloads the CONROO app and creates a personal account.
Driver selects the company from the dropdown list as their main company.
Company approves the driver in User Management.
Company assigns a license through the License Management Portal.
Driver can use the CONROO Gate Pass where required.