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Redirect issues when purchasing CONROO Gate Pass via Stripe
Redirect issues when purchasing CONROO Gate Pass via Stripe
Updated over a week ago

Purchasing the Gate Pass through Stripe should be a seamless experience, but occasionally users may encounter issues, particularly when attempting to complete the transaction in a new tab. One common problem is the failure of the redirection process.

Have a look at the common fixes we found for this problem:

  1. Check Browser Compatibility: Ensure that the browser you are using is compatible with Stripe. Although Stripe is designed to work across various browsers, occasionally, certain settings or extensions may interfere with the redirection process. Try switching to a different browser or temporarily disabling browser extensions to see if the issue persists.

  2. Disable Pop-Up Blockers: Pop-up blockers can hinder the redirection process. Make sure that your browser's pop-up blocker is disabled or configure it to allow pop-ups from the CONROO website. Additionally, check if your browser settings permit websites to open pop-ups in new tabs.

  3. Update Browser and Clear Cache: Outdated browsers or cached data may cause unexpected issues. Ensure your browser is up to date and clear the cache and cookies. This helps in eliminating any stored data that might be conflicting with the redirection process.

  4. Enable JavaScript: Stripe relies on JavaScript to handle payment processes. Ensure that JavaScript is enabled in your browser settings. Without JavaScript, the redirection process may not function as expected.

  5. Check for Network Issues: Poor internet connectivity or network issues can disrupt the payment process. Switch to a stable network connection and try the purchase again. If you are using a VPN or firewall, temporarily disable them to check if they are causing the redirection problem.

  6. Contact our Support: If all else fails, reaching out to our support team via the chat tool in the bottom right corner of this (or any other) page from CONROO is of course a valid option. Our support team can provide specific assistance, investigate the issue on our end, and guide you through any additional steps required to complete the purchase.

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